The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director’s professional conduct.
It also deals with advertising and marketing, price information, estimates, final accounts and publicity.
Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate twelve key principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.
Full details are available in a pdf of the Code_of_Practice, which you can view or download from the highlighted text. Or if you like we will send you a copy or, pop in and have a coffee, and we will give you this and other leaflets that we keep in the office. Don’t worry, we won’t try to sell you a funeral plan!