If you have a complaint…
Heaven forbid you should ever need to complain about the service you receive from us. And if you have a complaint please bring it to my attention at your earliest convenience.
The link here will take you to the NAFD Resolve leaflet, which we are bound to comply with. Its a very easy to use resolution service funded by the NAFD.
Please take your time to read it and if you need to proceed with a formal complaint then this is the route you should follow. Many funeral providers are not bound by any scheme such as this, and we are proud to say that we will hold our hands up if we have underperformed.